Online Process for Student Complaints

 
Elmhurst College is committed to a policy of fair treatment of its students and recognizes a student's need to express
grievances during the college experience.
 
What is a complaint?
 
Elmhurst College defines a "complaint" as an expression of dissatisfaction concerning a College employee (faculty or staff), department, service, process, or administration action. Complaints may require clarification, investigation, and/or resolution.
 
Where can I find information regarding College policies?
 
Please see Policies and Procedures for Students.
 
Additionaly, click here for Elmhurst College's Non-Discrimination and Non Harassment Policy.
 
What should I do if I have a complaint?
 
Whenever possible, students are encouraged to try to resolve a conflict by first discussing it with those involved. Many problems are resolved when a student makes an appointment with a faculty or staff member and calmly and honestly communicates the concerns.
 
In situations in which issues cannot or have not been resolved through the informal complaint process, students are
encouraged to file a formal complaint by:
 
 • Completing a paper-based complaint form at the appropriate campus office, OR
 • Completing the online complaint form.
 
Please note: Complaints about parking should not use the online complaint form. Please direct your complaint to Campus Security in Lehmann Hall-Lower Level or (630) 617-3000.
 
What if my complaint relates to discrimination or harassment?
 
Complaints about discrimination or harassment based on race, color, national origin, religion, sex, gender identity and
gender expression, sexual orientation, age, disability, citizenship, veteran status, pregnancy, marital status or other protected status are related to the College's Non-Discrimination and Non-Harassment Policy. This includes complaints about sexual harassment, sexual assault, sexual violence, dating violence, domestic violence, and stalking. Please complete the Title IX Complaint Form if your complaint relates to discrimination, harassment, sexual misconduct, or other interpersonal misconduct.
 
What will happen once I complete a complaint form?
 
College staff will review the complaint and forward to the appropriate department. You will receive an initial response
within ten (10) business days when classes are in session.
 
What if my complaint is not resolved?
 
If you reside in Illinois and your complaint cannot be resolved after exhausting the Complaint Process, you may file a
complaint with the Illinois Board of Higher Education using their Institutional Complaint System
 
Please note that if you are taking classes on the Elmhurst campus (i.e., not online), you are considered a resident of Illinois for the purposes of complaints, regardless of your home state.
 
What if I am a distance learner and live outside of Illinois?
 
If your complaint cannot be resolved after exhausting the Complaint Process, you may file a complaint with your state of residence. Refer to the list of State Agencies.